@import url(font-awesome-4.2.0/css/font-awesome.min.css);select::-ms-expand{display:none}.tooltip-inner{max-width:298px;width:298px;z-index:1010;background-color:#0c253b}.nw_ToolTipHeader{font-size:18px;font-family:Serifa-Roman, Arial;color:#ffffff}.nw_ToolTipBody{font-size:14px;font-family:Arial;text-align:left;color:#ffffff;line-height:1.6}.nw_ToolTipBody ul{padding-left:20px}#nina-block{-webkit-font-smoothing:antialiased;max-width:1366px;min-width:992px;width:100%;margin:0 0 0 -16px;height:384px;position:relative;font-family:Arial, sans-serif;font-size:13px;line-height:15px;overflow:auto;background:#F0F2F4;overflow:hidden}#nina-block html,#nina-block body,#nina-block div,#nina-block span,#nina-block applet,#nina-block object,#nina-block iframe,#nina-block h1,#nina-block h2,#nina-block h3,#nina-block h4,#nina-block h5,#nina-block h6,#nina-block p,#nina-block blockquote,#nina-block pre,#nina-block a,#nina-block abbr,#nina-block acronym,#nina-block address,#nina-block big,#nina-block 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.nw_AgentSays{position:relative;left:65px;margin-right:110px;margin-bottom:20px;text-align:left;font-family:Arial;font-style:italic;font-size:17px;color:#212121;line-height:26px}#nina-block .nw_AgentSays a{color:#0073A8}#nina-block .nw_AgentSays ul{color:#0073A8}#nina-block .nw_AgentSays ul li{list-style-type:disc}#nina-block .nw_AgentSays:after{content:""}#nina-block .nw_AgentSays::before{content:" ";width:24px;height:24px;position:absolute;left:-35px;background-image:url("../images/ui/desktop/va-chat-avatar.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%}@media only screen and (-o-min-device-pixel-ratio: 5 / 4), only screen and (-webkit-min-device-pixel-ratio: 1.25), only screen and (min--moz-device-pixel-ratio: 1.25), only screen and (min-device-pixel-ratio: 1.25), only screen and (min-resolution: 1.25dppx){#nina-block .nw_AgentSays::before{background-image:url("../images/ui/desktop/va-chat-avatar@2x.png")}}@media only screen and 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9 / 4), only screen and (-webkit-min-device-pixel-ratio: 2.25), only screen and (min--moz-device-pixel-ratio: 2.25), only screen and (min-device-pixel-ratio: 2.25), only screen and (min-resolution: 2.25dppx){#nina-block .nw_UserSays::after{background-image:url("../images/ui/desktop/user-chat-avatar@3x.png")}}#nina-block .nw_UserSays{position:relative;text-align:right;font-family:Arial;font-size:17px;color:#212121;line-height:25px;margin-left:155px;right:73px;margin-bottom:20px;word-wrap:break-word}#nina-block .nw_UserSays .nw_Header{display:none}#nina-block .nw_SystemSays{padding-bottom:5px;margin-bottom:10px;margin-top:20px;font-size:10px;color:#conversationText;text-align:right}#nina-block .nw_TranscriptLink{position:relative;color:#0073A8;cursor:pointer;padding:0;font-size:16px;border-bottom:1px solid #305faa;margin-right:30px}#nina-block .nw_TranscriptLink .fa{font-size:1.2em}#nina-block .nw_TranscriptLink:hover{color:#conversationText}#nina-block hr{display:none}#nina-block 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.nw_UserSubmit{display:table-cell;width:134px;height:41px;position:absolute;right:30px;top:11px;line-height:41px;background:#0073A8;color:#FFFFFF;border-radius:100px;font-size:16px;font-family:Arial;font-weight:bold;letter-spacing:2px;text-align:center;cursor:pointer}#nina-block .nw_UserSubmit:hover,#nina-block .nw_UserSubmit:focus{box-shadow:0 1px 1px rgba(0,0,0,0.3);background:linear-gradient(to bottom, #0073a8 0%,#1684ba 100%)}#nina-block .nw_StatusMessage{text-align:left;font-size:12px;line-height:15px;height:15px;font-style:italic;color:gray;margin-top:4px}#nina-block .placeholderWrap{position:relative;display:block}#nina-block .placeholderWrap label{color:#555;position:absolute;left:3px;pointer-events:none;cursor:text;display:block;font-style:italic}#nina-block .placeholder-focus label{color:#999}#nina-block .placeholder-changed label{display:none}#nina-block .nw_AgentAvatarContainer{padding-left:19px}#nina-block .nw_AgentAvatarName{font-family:Arial;font-weight:bold;font-size:18px;color:#2E4454;text-align:left;width:224px;height:21px;position:absolute;top:40px}#nina-block .nw_AgentAvatarHelp{font-family:Arial;font-weight:bold;font-size:14px;color:#0073A8;text-align:left;width:176px;height:17px;position:absolute;top:72px;padding-left:20px;cursor:pointer}#nina-block .fpl-tooltip .fa::before{content:" ";width:17px;height:17px;position:absolute;left:-2px;top:-2px;background-image:url("../images/ui/desktop/question.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%}@media only screen and (-o-min-device-pixel-ratio: 5 / 4), only screen and (-webkit-min-device-pixel-ratio: 1.25), only screen and (min--moz-device-pixel-ratio: 1.25), only screen and (min-device-pixel-ratio: 1.25), only screen and (min-resolution: 1.25dppx){#nina-block .fpl-tooltip .fa::before{background-image:url("../images/ui/desktop/question@2x.png")}}@media only screen and (-o-min-device-pixel-ratio: 9 / 4), only screen and (-webkit-min-device-pixel-ratio: 2.25), only screen and (min--moz-device-pixel-ratio: 2.25), only screen and (min-device-pixel-ratio: 2.25), only screen and (min-resolution: 2.25dppx){#nina-block .fpl-tooltip .fa::before{background-image:url("../images/ui/desktop/question@3x.png")}}#nina-block .fpl-tooltip .fa::after{display:none;content:" ";width:17px;height:17px;position:absolute;right:-10px;top:-2px;background-image:url("../images/ui/tablet/question.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%}@media only screen and (-o-min-device-pixel-ratio: 5 / 4), only screen and (-webkit-min-device-pixel-ratio: 1.25), only screen and (min--moz-device-pixel-ratio: 1.25), only screen and (min-device-pixel-ratio: 1.25), only screen and (min-resolution: 1.25dppx){#nina-block .fpl-tooltip .fa::after{background-image:url("../images/ui/tablet/question@2x.png")}}@media only screen and (-o-min-device-pixel-ratio: 9 / 4), only screen and (-webkit-min-device-pixel-ratio: 2.25), only screen and (min--moz-device-pixel-ratio: 2.25), only screen and (min-device-pixel-ratio: 2.25), only screen and (min-resolution: 2.25dppx){#nina-block .fpl-tooltip .fa::after{background-image:url("../images/ui/tablet/question@3x.png")}}#nina-block .nw_AgentAvatarIcon{width:186px;height:205px;background-image:url("../images/ui/desktop/Becky-large.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%;float:left;position:absolute;top:123px;margin-left:20px}@media only screen and (-o-min-device-pixel-ratio: 5 / 4), only screen and (-webkit-min-device-pixel-ratio: 1.25), only screen and (min--moz-device-pixel-ratio: 1.25), only screen and (min-device-pixel-ratio: 1.25), only screen and (min-resolution: 1.25dppx){#nina-block .nw_AgentAvatarIcon{background-image:url("../images/ui/desktop/Becky-large@2x.png")}}@media only screen and (-o-min-device-pixel-ratio: 9 / 4), only screen and (-webkit-min-device-pixel-ratio: 2.25), only screen and (min--moz-device-pixel-ratio: 2.25), only screen and (min-device-pixel-ratio: 2.25), only screen and (min-resolution: 2.25dppx){#nina-block .nw_AgentAvatarIcon{background-image:url("../images/ui/desktop/Becky-large@3x.png")}}#nina-block .nw_CloseButton{display:none}#nina-block .nw_CloseThinButtonIcon{display:none}#nina-block .nw_Minimize{display:none;height:0px;width:0px}@media only screen and (max-width: 1023px){#nina-block{max-width:1023px;min-width:738px;height:548px;margin:0 auto}#nina-block .nw_CalendarContainer{top:164px}#nina-block .nw_Agent{width:768px;height:548px}#nina-block .nw_Dialog{width:auto;left:34px;right:34px;position:absolute}#nina-block .nw_ConversationContainer{display:block;float:none;padding-right:0px}#nina-block .nw_ConversationContainer2{width:100%}#nina-block .nw_Conversation{top:188px;width:100%;height:246px;background:#FEFEFE}#nina-block .nw_AgentSays ul.nw_ButtonsDoubleCol{margin-left:10px}#nina-block .nw_AgentSays ul.nw_ButtonsDoubleCol li a{width:45%}#nina-block .nw_WelcomeCell{width:50%}#nina-block .nw_mobileInput{display:block;width:auto;left:34px;right:34px;position:absolute;bottom:50px}#nina-block .nw_InputContainer{height:63px;width:100%;display:inline-block;float:right;padding-right:0px}#nina-block .nw_Input{height:63px;width:100%;top:0px;display:block;bottom:auto}#nina-block .nw_DialogForm{width:100%}#nina-block .nw_UserInputContainer{width:700px;position:absolute;display:block;left:10px;right:10px}#nina-block .nw_UserInputField{width:450px;position:relative}#nina-block .nw_UserSubmit{width:176px}#nina-block .nw_StatusMessage{position:absolute;bottom:0px}#nina-block .nw_TitleText{font-size:18px}#nina-block .nw_AgentAvatarIcon{width:113px;height:125px;left:30px;top:40px;margin-left:0px;background-image:url("../images/ui/tablet/Becky-large.png")}}@media only screen and (max-width: 1023px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 1023px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 1023px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 1023px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 1023px) and (min-resolution: 1.25dppx){#nina-block .nw_AgentAvatarIcon{background-image:url("../images/ui/tablet/Becky-large@2x.png")}}@media only screen and (max-width: 1023px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 1023px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 1023px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 1023px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 1023px) and (min-resolution: 2.25dppx){#nina-block .nw_AgentAvatarIcon{background-image:url("../images/ui/desktop/Becky-large@3x.png")}}@media only screen and (max-width: 1023px){#nina-block .nw_AgentAvatarHelp{top:114px;right:31px;left:auto;text-align:right;padding-left:0px;padding-right:20px}#nina-block .fpl-tooltip .fa::before{display:none}#nina-block .fpl-tooltip .fa::after{display:block}#nina-block .nw_AgentAvatarName{left:175px;top:76px}#nina-block .nw_AgentAvatarNameText{font-size:26px;opacity:0.87;font-family:Arial;font-weight:bold;color:#2E4454}#nina-block .nw_AgentAvatarNameTitle{font-family:Arial;font-size:16px;color:#2E4454}#nina-block .break{display:block;padding-bottom:10px}}@media only screen and (max-width: 767px){#nina-block{width:100%;max-width:767px;min-width:0px;height:343px;position:relative;z-index:auto;top:0px;left:0px}#nina-block .nw_CalendarContainer{position:absolute;top:100%;width:100%;height:calc(100% - 71px);right:0px;float:right;box-shadow:0px 2px 4.75px 0.25px rgba(0,0,0,0.3);background-color:#fff;z-index:998}#nina-block .nw_CalendarContainer .nw_CalendarScrollableArea{overflow-x:hidden;overflow-y:auto;height:calc(100% - 80px)}#nina-block .nw_CalendarContainer .nw_CalendarInformationTextDiv{position:relative;width:100%;height:80px}#nina-block .nw_CalendarContainer .nw_CalendarInformationText{position:relative;height:50px;top:13px;display:block}#nina-block .nw_CalendarContainer .nw_CalendarSubmitButton::before{content:"SELECT THIS DATE"}#nina-block .nw_CalendarContainer .nw_CalendarSubmitButton{top:auto;bottom:0px;left:0px;right:0px;bottom:0px;top:20px;font-size:16px;position:absolute;display:block;width:288px;margin:0 auto;height:55px;border-radius:100px;line-height:55px;z-index:1000}#nina-block .nw_CalendarContainer .nw_CalendarSubmit{bottom:0px;width:100%;height:95px;position:absolute;box-shadow:0px -2px 4.75px 0.25px rgba(0,0,0,0.3);z-index:9999999}#nina-block .nw_CalendarContainer .nw_CalendarCloseButton{position:relative;right:10px;top:10px;display:block;border-radius:50%;width:16px;height:16px;cursor:pointer;z-index:10000;color:#0073A8;float:right;font-size:22px;font-weight:normal;background-image:url("../images/ui/mobile/close_x_mobile.png");background-size:contain}#nina-block .nw_CalendarContainer .nw_CalendarCloseButton::hover{text-decoration:underline;cursor:pointer}#nina-block .nw_AddressContainer{position:absolute;top:100%;width:100%;height:calc(100% - 71px);right:0px;float:right;box-shadow:0px 2px 4.75px 0.25px rgba(0,0,0,0.3);background-color:#fff;z-index:998}#nina-block .nw_AddressContainer .nw_AddressScrollableArea{overflow-x:hidden;overflow-y:scroll !important;-webkit-overflow-scrolling:touch !important;height:calc(100% - 95px)}#nina-block .nw_AddressContainer .nw_AddressScrollableArea>*{-webkit-transform:translateZ(0px);transform:translateZ(0px)}#nina-block .nw_AddressContainer .nw_AddressInformationTextDiv{position:relative;width:100%;height:100px;margin-bottom:15px;box-shadow:2px 0px 4.75px 0.25px rgba(0,0,0,0.3)}#nina-block .nw_AddressContainer .nw_AddressInformationText{position:relative;height:70px;top:30px;display:block}#nina-block .nw_AddressContainer .nw_AddressSubmitButton::before{content:"SUBMIT"}#nina-block .nw_AddressContainer .nw_AddressSubmitButton{left:0px;right:0px;bottom:0px;top:20px;font-size:16px;position:absolute;display:block;width:288px;margin:0 auto;height:55px;border-radius:100px;line-height:55px;z-index:1000}#nina-block .nw_AddressContainer .nw_AddressSubmit{bottom:0px;width:100%;height:95px;position:absolute;box-shadow:0px -2px 4.75px 0.25px rgba(0,0,0,0.3);overflow:hidden;z-index:9999999}#nina-block .nw_AddressContainer .nw_AddressSubmit>*{-webkit-transform:translateZ(0px);transform:translateZ(0px)}#nina-block .nw_AddressContainer .nw_AddressCloseButton{position:relative;right:10px;top:10px;display:block;border-radius:50%;width:16px;height:16px;cursor:pointer;z-index:10000;color:#0073A8;float:right;font-size:22px;font-weight:normal;background-image:url("../images/ui/mobile/close_x_mobile.png");background-size:contain}#nina-block .nw_AddressContainer .nw_AddressCloseButton::hover{text-decoration:underline;cursor:pointer}#nina-block .nw_mobileInput{display:block;position:static}#nina-block .nw_Minimize{display:block;width:100%;height:100%;position:relative;z-index:999;background-color:#F0F2F4}#nina-block .nw_Minimize .nw_MinimizeIcon{width:98px;height:107px;background-image:url("../images/ui/mobile/Becky-large.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%;margin:0 auto;top:11px;position:relative}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-resolution: 1.25dppx){#nina-block .nw_Minimize .nw_MinimizeIcon{background-image:url("../images/ui/mobile/Becky-large@2x.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-resolution: 2.25dppx){#nina-block .nw_Minimize .nw_MinimizeIcon{background-image:url("../images/ui/mobile/Becky-large@3x.png")}}@media only screen and (max-width: 767px){#nina-block .nw_Minimize .nw_MinimizeTitle{font-family:Arial;font-weight:bold;font-size:16px;color:#2E4454;position:relative;width:auto;text-align:center;top:26px}#nina-block .nw_Minimize .nw_MinimizeHelp{font-family:Arial;font-weight:bold;font-size:14px;color:#0073A8;position:relative;width:auto;text-align:center;top:37px;padding-left:22px;z-index:1000;cursor:pointer}#nina-block .nw_Minimize .nw_MinimizeHelp::before{content:" ";width:17px;height:17px;position:absolute;margin-left:-22px;top:-2px;background-image:url("../images/ui/mobile/question.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-resolution: 1.25dppx){#nina-block .nw_Minimize .nw_MinimizeHelp::before{background-image:url("../images/ui/mobile/question@2x.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-resolution: 2.25dppx){#nina-block .nw_Minimize .nw_MinimizeHelp::before{background-image:url("../images/ui/mobile/question@3x.png")}}@media only screen and (max-width: 767px){#nina-block .nw_TitleCont{display:none;width:48px;height:100px;z-index:1;left:auto}#nina-block .nw_Dialog{display:none;background-color:transparent;border-radius:0px;border:0px solid #d5d5d5;position:absolute;top:0px;bottom:0px;left:0px;right:0px;z-index:100}#nina-block .nw_Dialog .nw_AgentAvatarContainer{display:none}#nina-block .nw_TitleText{display:none}#nina-block .nw_TitleIcon{width:60px;height:60px;background-size:cover;top:15px;left:18px;display:none}#nina-block .nw_ConversationContainer{display:inline}#nina-block .nw_ConversationContainer2{width:auto}#nina-block .nw_Conversation{width:100%;top:71px;bottom:187px;background:inherit;position:absolute;height:auto;background:#FEFEFE}#nina-block .nw_Input{width:100%;left:0px;right:0px;height:auto;bottom:0px;background:inherit;background:#FEFEFE}#nina-block .nw_DialogForm{height:60px}#nina-block .nw_StatusMessage{position:absolute;bottom:0px;left:8px;font-size:12px;font-style:normal}#nina-block .nw_CloseButton{position:absolute;right:13px;top:24px;display:block;border-radius:50%;width:16px;height:15px}#nina-block .nw_CloseButton :hover{text-decoration:underline;cursor:pointer}#nina-block .nw_UserInputContainer{width:auto;height:60px;position:absolute;display:block;left:20px;right:20px;top:auto;bottom:95px;border-radius:2px;background:#F8F9FA;z-index:1000}#nina-block .nw_UserInputBar{left:20px}#nina-block .nw_UserInputField{padding-left:0px;padding-right:37px;padding-top:18px;padding-bottom:17px;font-family:Arial;font-size:17px;color:rgba(255,255,255,0.54);letter-spacing:0.6px;line-height:24px;width:90%;left:37px}#nina-block .nw_UserSubmit{top:auto;bottom:20px;left:0px;right:0px;font-size:16px;position:absolute;display:block;width:288px;margin:0 auto;height:55px;border-radius:100px;line-height:55px;z-index:1000}#nina-block .nw_ContinueConversation{top:auto;bottom:85px;left:0px;right:0px;font-size:16px;position:absolute;width:288px;margin:0 auto;height:55px;border-radius:100px;line-height:55px;z-index:1000}#nina-block .nw_AgentHeaderFullScreenContainer{display:block;position:absolute;top:0px;left:0px;width:100%;height:71px;background:#F0F2F4}#nina-block .nw_AgentHeaderAvatarIcon{width:46px;height:48px;background-image:url("../images/ui/mobile/Becky-small.png");background-size:contain;background-repeat:no-repeat;background-position:50% 50%;left:16px;top:10px;position:absolute}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-resolution: 1.25dppx){#nina-block .nw_MinimizeHelp::before{background-image:url("../images/ui/mobile/Becky-small@2x.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-resolution: 2.25dppx){#nina-block .nw_MinimizeHelp::before{background-image:url("../images/ui/mobile/Becky-small@3x.png")}}@media only screen and (max-width: 767px){#nina-block .nw_AgentHeaderAvatarName{position:absolute;left:72px;top:27px;font-family:Serifa-Roman, Arial;font-size:20px;color:#2E4454;text-align:left}#nina-block .nw_CloseThinButtonIcon{background-image:url("../images/ui/mobile/close.png");background-size:contain;width:16px;height:15px;position:absolute;display:block}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-resolution: 1.25dppx){#nina-block .nw_MinimizeHelp::before{background-image:url("../images/ui/mobile/close@2x.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-resolution: 2.25dppx){#nina-block .nw_MinimizeHelp::before{background-image:url("../images/ui/mobile/close@3x.png")}}@media only screen and (max-width: 767px){#nina-block .nw_WelcomeMessageIcon{display:none}#nina-block .nw_WelcomeCell{width:100%}#nina-block .nw_WelcomeCell div a{font-size:14px}#nina-block .nw_AgentSays{font-size:16px;line-height:23px}#nina-block .nw_AgentSays ul.nw_ButtonsDoubleCol{margin-left:0px}#nina-block .nw_AgentSays ul.nw_ButtonsDoubleCol li a{width:100%}#nina-block .nw_AgentSays::before{background-image:url("../images/ui/desktop/va-chat-avatar.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-resolution: 1.25dppx){#nina-block .nw_AgentSays::before{background-image:url("../images/ui/desktop/va-chat-avatar@2x.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-resolution: 2.25dppx){#nina-block .nw_AgentSays::before{background-image:url("../images/ui/desktop/va-chat-avatar@3x.png")}}@media only screen and (max-width: 767px){#nina-block .nw_UserSays{font-size:16px;line-height:23px}#nina-block .nw_UserSays::after{background-image:url("../images/ui/desktop/user-chat-avatar.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 5 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 1.25), only screen and (max-width: 767px) and (min-resolution: 1.25dppx){#nina-block .nw_UserSays::after{background-image:url("../images/ui/desktop/user-chat-avatar@2x.png")}}@media only screen and (max-width: 767px) and (-o-min-device-pixel-ratio: 9 / 4), only screen and (max-width: 767px) and (-webkit-min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min--moz-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-device-pixel-ratio: 2.25), only screen and (max-width: 767px) and (min-resolution: 2.25dppx){#nina-block .nw_UserSays::after{background-image:url("../images/ui/desktop/user-chat-avatar@3x.png")}}@media only screen and (max-width: 767px){#nina-block .nw_SystemSays{font-size:14px;line-height:21px}#nina-block .nw_TranscriptLink{font-size:14px;line-height:21px}}@media screen and (-webkit-min-device-pixel-ratio: 0){#nina-block select:focus,#nina-block textarea:focus,#nina-block input:focus{font-size:16px}#nina-block select,#nina-block textarea,#nina-block input{font-size:16px}}